Law Technology Today, April 23, 2014 – by Debra L. Bruce
Most of us have frustrating challenges with technology from time to time.
At least you can usually call tech support, an IT specialist or a trainer, and the problem eventually gets resolved. But what do you do when the frustrations that bring you to a boiling point stem from people problems? You probably don’t have a 24/7 support number to call.
In this three-part series, I’ll give you a few tools to add to your communication and management toolbox for troubling situations with other people.
The first tool: Monitor your own attitude.
As lawyers, we have honed our skills at identifying what might go wrong and designing protections against that. When something does go wrong, we’re skilled at building a good argument for assigning blame, and finding the fallacy in anyone else’s argument. We’re predisposed to use those skills that we have developed so diligently. Unfortunately, those time-tested legal strategies don’t work so well for developing and maintaining important relationships or eliciting cooperation and collaboration from other people. <READ MORE>