Article from Lawyerist Blog, by on October 14th, 2014
Are discounts or free samples the route to more business or a quick road to devaluing your services? Some top law firms are using discounted rates to retain their budget-conscious clients. However, discounts need to be considered carefully to avoid the challenges of not being paid. This article explains the pros, cons, and best practices of special offers.
Coupons, discounts, and free samples offer some incredible benefits, such as fast returns and a jolt in client inquiries. Experts have uncovered some interesting psychological effects of coupons. For many people, saving money produces oxytocin — a chemical your body releases when something good happens. In other words, special offers delight some customers, and those good feelings often become mentally associated with the business that provided the special offer.
Special offers can be expensive and ineffective, and they may negatively affect a firm’s brand positioning if done incorrectly. According to a recent survey of Lawyerist Insider subscribers, coupons may also increase the number of past due accounts. Some lawyers also worry that discounts cause people to underestimate the value of their services and attract the wrong kind of customers. <READ MORE>
Posted by: Law Technology Today October 16, 2014
Because lawyers often need to get up to speed on a topic quickly, most find that they can learn almost anything on the Internet, provided they can find the appropriate tools and resources. In the short term, lawyers often need to do quick research for a speech, webinar, or to talk to a specialist about a subject. More lasting knowledge is needed for specific case and client knowledge, starting a new position or job, or learning about new technology. With all of the online resources available, how can a lawyer quickly get started gaining a solid foundation in knowledge of a new subject?
In this episode of The Kennedy-Mighell Report, Dennis Kennedy and Tom Mighell discuss how lawyers can accelerate their learning process, where to find quality learning tools online, and their favorite ideas and tips. Kennedy and Mighell both agree that it is important to consider the subject matter, how quickly it needs to be learned, and what method works best for each individual lawyer. While both prefer Wikipedia as a starting place to gain knowledge, Kennedy prefers podcasts, audiobooks, and presentation slides as sources of more detailed information. Mighell prefers blogs and online university courses, although he emphasizes that the user is responsible for quality control and management. In the end, each lawyer should consider how he/she learned best during school, and use the Internet as a resource while trying not to waste time searching for documents.
From: Intuit QuickBooks, by Andrea Hayden on July 20, 2014
This was posted to our site back in August. Since that time a very nasty ransom ware, CryptonWall 2.0 has surfaced. If you get hit, plan on spending at least $500.00 just to get your data back.
This article provides you with some guidelines and is worth your time to give it a look. Thanks for visiting our site – Randy Centrella <READ MORE>
From: Healthcare IT News, by Bernie Monegain, October 15, 2014
Coalition urges focus on interoperability, reporting relief, revamping EHR certification.
A coalition of healthcare associations today called on HHS Secretary to revamp the meaningful use program. “Without changes to the MU program and a new emphasis for interoperable EHRs/EMRs systems and HIT infrastructure, we believe that the opportunity to leverage these technologies will not be realized,” the organizations wrote.
The letter is signed by the American Academy of Family Physicians, American Medical Association, Medical Group Management Association, National Rural Health Association, Memorial Healthcare System, Mountain States Health Alliance, Premier healthcare alliance and Summa Health System.
The AMA also wrote a separate letter to CMS and ONC, pushing a similar agenda and offering a detailed “blueprint.” The coalition letter to Burwell references the recent final rule that provided some flexibility in cases where certified EHRs were not available. <READ MORE>
From: The Hacker News,
Internet users have faced a number of major privacy breaches in last two months. Major in the list are The Fappening, The Snappening and now the latest privacy breach in Dropbox security has gained everybody’s attention across the world. Dropbox, the popular online locker service, appears to have been hacked by an unnamed hacker group. It is still unclear how the account details of so many users were accessed and, indeed, if they are actually legitimate or not. However, the group claims to have accessed details from nearly 7 million individual accounts and are threatening to release users’ photos, videos and other files.
HACKERS CLAIMED TO RELEASE 7 MILLION USERS’ PERSONAL DATA
A thread surfaced on Reddit today that include links to files containing hundreds of usernames and passwords for Dropbox accounts in plain text. Also a series of posts with hundreds of alleged usernames and passwords for Dropbox accounts have been made to Pastebin, an anonymous information-sharing site. <READ MORE>
From Intuit QuickBooks, by Rebecca Lake on September 17, 2014
Employees who don’t pull their weight cause business owners a lot of frustration. Even worse, when their performance is consistently poor, it has the potential to impact your company’s profitability. The latest State of the American Workplace Report estimates that disengaged workers cost the U.S. between $450 and $550 billion in lost productivity each year. If you’ve invested a significant amount of time and effort in training your staff, it may be worth it to try to re-energize a team member who’s gone off-course. Take a look at these four tips for helping slacker employees get their mojo back. <READ MORE>
From: Inside Counsel, By Mike Evers
Mike Evers of Evers Legal helps put social media into context
I was in Louisville, Kentucky, on September 26 to participate on a panel discussion of social media use for networking and career development. My thanks to the ACC/Kentucky chapter for the invitation.
I mainly added to the LinkedIn tips I wrote about here earlier this year. Fellow panelists Sonya Som of Major Lindsey & Africa and Monica Zent of Foxwordy offered terrific insights for using online tools to offer value, build a personal brand and earn introductions. As a side benefit to this engagement, I was excited to improve my own use of social media when I got back home. But getting back home turned out to be the best networking and relationship lesson worth sharing.
Several participants, including yours truly, fell victim to the arson fire in a control tower in Aurora, Illinois, that shut down air traffic into Chicago and left us stranded in Louisville. But the general counsels from an earlier panel are not the types who just hang around waiting for a solution. One rented a car right away and headed home. Another invited me to join a lovely, unexpected dinner in Louisville that night, and a few of us car-pooled home the next morning. They turned lemons into lemonade, and we had a fun road trip. I’ll leave out the names, as we really did not talk shop, and I view the experience as private.
And that’s the point. Getting to actually know people offline is exponentially more fun and effective versus online interactions. That is how relationships take off and initial trust is built. And candidly, offline contact is when people decide if they want to help or perhaps even hire you — either as an employee or an outside service provider. Hey, I am not everyone’s cup of tea. Maybe this specific experience will pay business related dividends, maybe not. The larger point: It inspired me to focus on the highest priority. Instead of working on my online networking when I got home, I started scheduling in-person meetings, lunches, etc. Improving my online presence comes second to that. <READ MORE>
From: Intuit QuickBooks, by Rebecca Lake on September 2, 2014
When you’re trying to grow a business, keeping your customers happy is sure to be high on your list of priorities. While it’s certainly important to take an interest in who’s buying your products or services, you don’t want to overlook the people who are driving your company’s success from the inside. Making sure your employees are content in their jobs is vital for staving off burnout and it can also make a positive impact on your bottom line.
Linking Job Satisfaction and Performance
Companies like Google and Facebook routinely make headlines for their innovative approach to employee perks, with workers enjoying benefits ranging from free meals and on-site gyms to thousands of dollars in tuition reimbursement. The reasoning is simple: The happier workers are, the more productive they’re likely to be. When you consider the billions of dollars these companies pull in each year, it’s hard to argue with that kind of logic.
The connection between happiness and productivity has become a hot topic for researchers in recent years. A 2010 study from The Wharton School of the University of Pennsylvania found that higher levels of job satisfaction equated to better market returns for companies. More recently, a group of researchers from the UK’s University of Warwick found that increased happiness levels can boost productivity by as much as 12 percent [pdf]. The study, published in the Journal of Labor Economics, specifically cites Google as a prime example of how making the effort to keep workers happy pays off in terms of efficiency and overall work quality. <READ MORE>
From Intuit QuickBooks, by Brett Snyder on September 17, 2014
Maybe it’s just the way my generation works, but I generally feel more comfortable doing business online than I do over the phone. With that bias, I assumed that we’d do most of our business online at Cranky Concierge as well. I even designed the business to function better that way, but I’ve come to realize that was wrong. We’ve been working to fix this problem.
When I launched the business, I of course acquired a toll-free number along with a local number for those outside the U.S. However, I put more effort into creating the website and handling transactions and interactions online and via email. I figured people would prefer it that way, just as we did
Once the business started, I didn’t worry all that much about incoming phone calls. If I expected a call (usually to give us credit card or other sensitive data), then I’d answer. But otherwise, for general inquiries, I’d let it go to voice mail and then just call someone back if needed. (If a client called while traveling, the concierge would always answer the phone unless busy. <READ MORE>
From: Law Technology Today, Posted by: Ajay Patel September 30, 2014
The issues of data security and sovereignty have become hot topics in recent years as increasing amounts of sensitive, confidential and personal information is stored in the cloud. With these concerns have come revisions to laws in many countries and jurisdictions to keep up with the changing landscape of data privacy.
The trickiest thing to legislate is managing the exchange of information across borders, simultaneously allowing the transfer of data while maintaining the maximum level of security. This requires multi-national agreements in an attempt to get different countries with different laws to comply to a unilateral level of data protection.
However, this can mean that data is not always as well protected as we think. For instance, the Safe Harbour agreement sidesteps legal obstacles to transmitting personal information between the European Union and the United States by setting out “the adequate level of protection for the transfer of data from the [EU] to the United States [that] should be attained if organisations comply with the Safe Harbour privacy principles for the protection of personal data transferred from a [EU] Member State to the United States.” This is separate from the privacy policies of the EU and the US, requiring only adherence to the Safe Harbour privacy principles of notice, choice, onward transfer, security, data integrity, access and enforcement. <READ MORE>